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Innovating with Superfeet

Overview

Since 2024, we’ve partnered with Superfeet to translate decades of foot-health expertise into intuitive digital tools. The collaboration began with a focused goal—help shoppers find the right insole with less trial-and-error—and evolved into a broader fit platform spanning guided commerce and computer-vision scanning. We worked as an integrated team across strategy, design, and engineering to create fast, reliable experiences that feel human and helpful. The result is a partnership that ships real outcomes: clearer choices, higher confidence, and a measurable lift in the moments that matter.

Featured projects

Insole Finder

Guided fit inside Shopify
A short, plain-language quiz helps shoppers quickly identify their ideal insole based on activity, footwear, support preference, and fit needs. We mapped Superfeet’s fitting logic into a decision system, then designed a clean UI that stays within the native Shopify flow to minimize drop-off. The outcome: faster path to product, reduced analysis paralysis, and fewer mismatched purchases.

iPhone Scanning App

Computer-vision sizing you can trust

A unique mobile experience lets shoppers capture a single-foot scan using only the iPhone camera. We combined robust guidance (framing, distance, lighting) with on-device processing to generate a consistent scan and translate it into clear recommendations. The outcome: higher confidence at purchase, fewer returns from sizing uncertainty, and a scalable foundation for future fit features.

The nature of our partnership

We work as an embedded, agile partner with Superfeet’s product, eCommerce, and brand teams. Weekly working sessions keep decisions close to the data and the customer. We bring design craft and engineering depth in equal measure—pairing interaction design and content strategy with robust technical execution on Shopify, Custom Web Development and mobile engineering. The relationship has expanded from a single guided-commerce initiative to a multi-track roadmap for fit and personalization. Trust, co-creation, and tight iteration rhythms are the through-line: we prototype early, validate with real users, and tune the experience to reduce cognitive load at every step.

Impact at a glance
Faster fit decisions

Shoppers reach a confident recommendation in under a minute through the Insole Finder.

Reduced returns

Improved accuracy and guidance decrease mismatched purchases tied to sizing and support.

Scalable fit platform

Architecture and content models support additional activities, insoles, and future scan capabilities.

FAQ

How long has Born West collaborated with Superfeet?
Since late 2024, starting with the Insole Finder and expanding into mobile scanning and a broader fit roadmap.
What kinds of innovations came from this partnership?
Guided-commerce logic inside Shopify, plain-language decision trees, custom branded solutions, and a single-scan iPhone fit experience powered by computer vision.
How do you collaborate across teams?
We embed with product, eCommerce, and brand. Shared rituals include weekly working sessions, rapid prototyping, and data-informed iteration.
Do you handle both design and engineering?
Yes. We cover product strategy, UX and content design, frontend engineering for Shopify, and mobile scanning experience design and integration.
Are all projects public?
Some projects are available through the live Shopify shopping experience and the Superfeet app on the App Store. Other R&D initiatives and roadmap items remain internal until they are ready to launch.
What was the biggest challenge?
Converting expert fitting knowledge into clear, friendly questions and recommendations that work across diverse users, devices, and contexts.
What’s next in the partnership?
Expanding the fit model, enriching content based on activity context, and exploring deeper personalization across the shopping journey including retail.
How does the iPhone scan ensure reliability?
By guiding users through a single, consistent capture flow and validating inputs before generating recommendations.
Interested in working together? Schedule a call.